The HCAHPS patient satisfaction survey is an extremely important tool to help ensure your hospital is operating at its peak potential in keeping with the movement to Value Based Purchasing.

With our vast experience in rural healthcare and as a CMS approved HCAHPS vendor Survey Solutions by ICAHN is uniquely positioned to help you get the most out of your data. Currently the only CMS approved forms of patient satisfaction surveying for HCAHPS are by mail and phone. Through our experience, Survey Solutions by ICAHN has found the best results through the mailing option. Therefore, at this time, we only offer HCAHPS surveys in the form of a mailer. As soon as CMS approves a digital HCAHPS option Survey Solutions by ICAHN will also offer it, allowing your hospital to gather data from even more patients.

While our industry waits on the approval of a digital survey option for HCAHPS, we have worked on perfecting the current printed mailer. By using our vast experience in rural healthcare and looking at other HCAHPS surveys, Survey Solutions by ICAHN has been able to develop a multi-layered, easy to understand HCAHPS patient satisfaction survey. These surveys are mailed to every eligible patient with clearly written instructions and a postage paid return envelope.

Once this data is received it is uploaded in to our easy to use, interactive Survey Solutions dashboard. From the dashboard, you can quickly navigate your survey data and compare it to national benchmarks, track response rates, view top performing domains and see alerts for unsatisfactory survey answers. Having this data in a concise, user friendly format allows your hospital to address issues or problems in a timely manner, helping to increase the quality of care you provide.

  • CMS Approved Vendor
  • CMS submissions included
  • Easy to understand HCAHPS survey
  • Quick Onboarding Process
  • Upload your weekly data – we do the rest
  • HIPAA secured private dashboard to track your data in real time
  • 24/7 access to all of your data – down to individual surveys
  • Peer comparisons

Post-Acute Transitional Care Utilizing the Swing Bed Program

What You Will Learn
  • Understand the value of developing high-quality Post-Acute Transitional Care in Critical Access Hospitals
  • Begin to quantify the opportunity, understand the key steps to initiate, implement and track progress in developing high-quality Post-Acute Transitional Care
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To speak to someone today, please contact:

Jake Hanson

Office: 309-966-5998


Craig Stewart

Office: 309-210-6816


Interactive Data Dashboard
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