HCAHPS Surveys

The HCAHPS patient satisfaction survey is an extremely important tool to help ensure your hospital is operating at its peak potential in keeping with the movement to Value Based Purchasing.

Measure Patient Experience with HCAHPS

Our HCAHPS Survey Options

With our vast experience in rural healthcare and as a CMS approved HCAHPS vendor Survey Solutions by ICAHN is uniquely positioned to help you get the most out of your data. Currently the only CMS approved forms of patient satisfaction surveying for HCAHPS are by mail, phone and a mixed-mode. Through our experience, Survey Solutions by ICAHN has found the best results through the mailing option. Therefore, at this time, we only offer HCAHPS surveys in the form of a mailer. If CMS approves a digital HCAHPS option Survey Solutions by ICAHN will also offer it, allowing your hospital to gather data from even more patients.

While our industry waits on the approval of a digital survey option for HCAHPS, we have worked on perfecting the current printed mailer. By using our vast experience in rural healthcare and looking at other HCAHPS surveys, Survey Solutions by ICAHN has been able to develop a multi-layered, easy to understand HCAHPS patient satisfaction survey. These surveys are mailed to every eligible patient with clearly written instructions and a postage paid return envelope.

Viewing Your HCAHPS Survey Results

Once this data is received it is uploaded in to our easy to use, interactive Survey Solutions dashboard. From the dashboard, you can quickly navigate your survey data and compare it to national benchmarks, track response rates, view top performing domains and see alerts for unsatisfactory survey answers. Having this data in a concise, user friendly format allows your hospital to address issues or problems in a timely manner, helping to increase the quality of care you provide.