The Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS) survey is a standardized tool to measure patients’ perceptions of care provided by physicians in an office setting.
This survey is considered a ‘sister’ to the well-known HCAHPS hospital survey. CG-CAHPS patient satisfaction surveys are a must for all clinicians and group practices looking to provide the best possible quality of care. Survey Solutions by ICAHN has developed a very simple and easy to send patient satisfaction surveys in multiple platforms to help increase response rates and give you the most up to date data possible.
Survey Solutions by ICAHN offers CG-CAHPS patient satisfaction surveys in mail, email, text & in-room tablet form. We also offer a mixed-mode of email (3) followed by a regular mailed survey if there is no response to the emailed surveys. Offering both types of surveys helps to boost response rates, giving your clinic or group practice more data. Our fully automated, easy to use system includes easy patient information uploads, data scrubbing, automated mailing and emails, results scanning and an interactive dashboard.
From the dashboard, you can quickly navigate your survey data and compare it to national benchmarks, track response rates, view top performing domains and see alerts for unsatisfactory survey answers. Having this data in a concise, user friendly format allows your hospital to address issues or problems in a timely manner, helping to increase the quality of care you provide.
- Quick Onboarding Process
- Simply upload your weekly patient data – we take it from there
- HIPAA secured surveys in multiple formats, mail, email, and text
- Interactive dashboard that allows you 24/7 access to your data
- Track response rates and survey results down to individual surveys
- Compare results with your peers