Presented by Angie Charlet & Jake Hanson

Engaging patients and getting them to complete HCAHPS surveys is important for critical access and rural hospitals. In this webinar, Angie Charlet, Director of Quality, Education and Compliance at the Illinois Critical Access Hospital Network (ICAHN), and Jake Hanson, Marketing and Development Director for Survey Solutions, discuss strategies to increase response rates, marketing ideas to improve engagement and the value of transparency in the public eye.