Patient Engagement

Engaging patients and getting them to complete HCAHPS surveys is important for critical access and rural hospitals. In this webinar, Angie Charlet, Director of Quality, Education and Compliance at the Illinois Critical Access Hospital Network (ICAHN), and Jake Hanson, Marketing and Development Director for Survey Solutions, discuss strategies to increase response rates, marketing ideas to improve engagement and the value of transparency in the public eye.


Future of Rural Health

The future of rural healthcare is a hot topic right now, with so many clinics closing and many more at risk. Patricia Schou, Executive Director at the Illinois Critical Access Hospital Network (ICAHN), takes a look at the trends in the industry and provides her unique perspective as someone with more than 35 years of experience in clinical and rural hospital administration.


What does "Chronic Care Management" really mean?

Learn more with Angie Charlet, Director of Quality, Education and Compliance with ICAHN. In this webinar, you'll learn what steps are needed to create a successful program and how to get started.


Survey Solutions for Hospital Board of Directors Webinar: 4/25/2019

How important is good governance? In this webinar, Lance Keilers MBA, former Critical Access Hospital CEO and President of Connected Healthcare Solutions, discusses how Board of Director surveys can strengthen relationships between board members, executives and other key stakeholders.


Patient Satisfaction Survey Real-Time Data Webinar: 3/28/2019

Can your hospital benefit from digital surveys? In this webinar, Jake Hanson and Craig Stewart show you how to get real-time data and feedback from your Patient Satisfaction surveys and how to interpret today's scores to make tomorrow's better.

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CMS Approved HCAHPS Vendor