Strategies to Improve Care Transition HCAHPS Scores

With Our Very Own Nancy Allen

Thursday, October 28, 2021 12:00 PM CDT

Who Should Attend?

  • CNO, Quality, Case Managers, Discharge Planners, Social Workers and anyone that may be involved in discharge process.

You Will Learn How To:

  • Discuss the HCAHPS Questions in the Care Transitions Measure composite
  • Evaluate actions for improving Care Transitions



Nancy Allen



Nancy Allen As Senior Operations Specialist, Nancy Allen, MS, BSN, RN, serves as lead for several ICAHN projects such as the mock survey, nurse planner for continuing education certification, and as the Nurse Leaders Peer Network facilitator. Prior to accepting the position at ICAHN, Nancy served as the CNE/Director of Patient Services for Advocate Eureka Hospital for nearly 30 years. During her tenure, she developed several service lines, including the Woodford County Health Department, and served as the administrator for 15 years of the School Nurse Program and Community Education.




Register for Webinar: