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Chief Experience OfficerMay 16, 2019 - A Chief Experience Officer? It’s not unusual at all. In fact, more than half of all heathcare providers employ a full-time Chief Experience Officer. How do they help improve patient satisfaction and deliver better experiences?

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Hospital Star Rating SystemMay 1, 2019 - When the star-rating system was implemented in 2016, there was lots of skepticism as to its methodology. Now, a recent study by the Henry Ford Health System identifies ways the current methodology can produce “more accurate and informative results” – and patient surveys are a big part of that.

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Governor J.B. PritzkerApril 15, 2019 - Illinois Governor J.B. Pritzker recently signed a bill that will help critical access hospitals with $55 million in funding and resources to improve programs and increase staffing.

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U.S. Congressman Aidan SmithApril 1, 2019 - A recent survey concluded that at least 21% of the nation’s rural hospitals are at a high risk of closure. How are communities that are potentially affected fighting back to make sure services aren’t cut or eliminated altogether?

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